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HELP & TRAINING

ComplySwiss Help Center

Practical AML guidance and step-by-step instructions for using ComplySwiss.

Start here

New to AML or ComplySwiss? Begin with Chapter 1 for the workflow and user roles, then use Chapter 2 for customer onboarding.

Guide updated · 13.10.2026 · Availability and permissions depend on your account

Start with your own task

Learning paths are recommendations. They grant no permissions or access to customer files. SRO staff see the information disclosed for their assigned work.

Financial intermediary

Paid AML workspace → first customer → screening and evidence → daily tasks

Financial intermediary

AML specialist unit

Mandate connection → disclosed dossier → documented review history

AML specialist unit

SRO staff

2FA and role → members and admission → audits and declarations

SRO staff

SRO Manager

Appointment and confirmation → separate disciplinary rights → independent review

SRO Manager

External SRO auditor

Invitation and 2FA → assigned audit → finding and report

External SRO auditor

Member

Own account → member portal → finding response → self-declaration

Member

Applicant

Access link → checklist and documents → submission → questions → accept invitation

Applicant

Accounts, documents and troubleshooting

01

Getting Started & User Roles

Learn the AML workflow and what each ComplySwiss user role can and cannot do.

02

PEP & Sanctions

Run screening, review possible matches and document analyst conclusions.

03

UBO / Control Persons

Record and screen beneficial owners and control persons.

04

Source of Funds / Wealth

Capture declarations, upload evidence and manage the evidence lifecycle.

05

Periodic Reviews

Complete scheduled reviews, re-risk customers and refresh screening.

06

Transactions & AML Rules

Log transactions, understand monitoring rules and use backtesting.

07

Alerts & Cases

Investigate alerts, open cases, document findings and complete approvals.

08

SRO Audit Export

Prepare customer and firm evidence packages for audit preparation.

09

Connect an intermediary and a Fachstelle

A step-by-step guide for both sides: request or invite, approve, disconnect, and reconnect an eligible mandate.

10

ComplySwiss API: connect your systems

Use API keys, customer and transaction endpoints, alerts, and signed webhooks to connect authorized systems to your ComplySwiss organization.

11

Country Sanctions, Forms A/K & MROS

Review country exposure, prepare Swiss declaration forms and document MROS/goAML reporting responsibly.

12

ID, face and video: intermediary guide

Illustrated step-by-step guide: capture, video calls, saving, PDF/video downloads and 24-hour deadlines.

13

AI assistant and document analysis

Illustrated AI guide: access, preview, masking, sources, PDF comparison and reviewed notes.

Accounts, documents and troubleshooting

Before starting, check your own account, organisation and required role or assignment. Use fictional data for exercises. The free SRO member portal and the paid AML workspace are separate offerings.

Accounts, documents and troubleshooting
This Help Center is operational guidance for using ComplySwiss. It does not replace Swiss law, SRO instructions, internal policies or professional compliance judgement.