Personal, fast and in your language. Here is how to reach us and what you can expect from our support.
Step-by-step guides with screenshots for every feature: adding customers, handling alerts, preparing goAML reports, planning SRO audits and more.
Support hours
Monday to Friday, 9:00–17:00 Swiss time (except Swiss public holidays)
Languages
German and English, in writing also French and Italian
Every new customer gets a personal online introduction (about 45 minutes), so you can work confidently with ComplySwiss from day one.
The time to our first reply depends on your plan. It applies during support hours.
| Plan | First reply |
|---|---|
| Starter · Basis | within 2 working days |
| Professional · Standard | within 1 working day |
| Enterprise · Plus · all SRO plans | on the same working day, by video if needed |
Starter, Professional and Enterprise are the plans for GwG-Fachstellen (compliance offices). Basis, Standard and Plus are the plans for financial intermediaries.
For example, no login possible or data not reachable: please put «URGENT» in the subject line. We act on it right away during support hours.
You receive a quote in advance. We only start once you agree.
We answer all questions about using ComplySwiss, your account and technical problems. We do not give legal or compliance advice, for example whether a case must be reported to MROS. For that, we are happy to recommend an experienced GwG-Fachstelle.
Please do not send us copies of ID documents or customer data by email. Describe the problem and name the page concerned. This keeps your customers’ data protected.
Write to us. We will reply within the response time of your plan.
support@complyswiss.ch
